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Frequently Asked Questions

Helpful Answers. Clear Next Steps.

Explore common questions about custom websites, redesigns, website support, custom systems, professional services and healthcare technology.

Helpful Information

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Choose a category above or browse the questions below. Every answer reflects our current services and engagement approach.

About CustoNexus

What does CustoNexus Technologies do?
CustoNexus custom-designs and professionally develops purpose-built websites and web applications. We also improve and maintain existing websites, build dashboards, portals, digital forms and database-backed systems, and provide healthcare technology services. Selected WordPress support is available for suitable existing sites.
Who does CustoNexus work with?
We can work with small and growing businesses, professional practices, consultants, startups, service organisations and healthcare organisations. Each enquiry is assessed according to the actual requirement and intended outcome.
Where does CustoNexus operate?
CustoNexus is based in South Africa. Delivery may be remote, on site or hybrid depending on the service, location, access and practical requirements.
How do we begin an enquiry?
Contact us by WhatsApp or phone on 072 270 1087, or email info@custonexus.com. Tell us what you need, your organisation type and any important timeline so we can recommend a sensible next step.
How will my project be priced?
We currently quote each project according to its scope. The written proposal accounts for content, functionality, users, integrations, timelines, support and any third-party costs before work begins.

Websites, Software & Technology

Do you build websites and applications outside healthcare?
Yes. Websites, business systems and selected custom software are primary CustoNexus services for businesses across sectors. Healthcare is an important specialisation, not a restriction on who can request technology work.
How do I get a website quote?
Use the project enquiry form and share the business type, pages, content readiness, required functionality and timeline. We will clarify the requirement and provide a written proposal rather than forcing the project into a generic package.
Can you redesign or improve an existing website?
Yes. We can review an existing website’s structure, usability, responsiveness, content presentation, performance and search foundations, then recommend either focused improvements or a complete rebuild.
Can you support an existing WordPress website?
Yes. WordPress is not our primary website-development identity, but we can support suitable existing WordPress websites with selected troubleshooting, updates, content changes, maintenance and improvement planning after an initial assessment.
Do you provide support after a website or application launches?
Yes. Support can include hosting coordination, company email, content updates, issue resolution, performance reviews, maintenance and ongoing improvement under an agreed scope.
Can you integrate different systems or platforms?
Yes. We support integration discovery, API and data-flow planning, interoperability coordination, testing and deployment. Feasibility depends on the systems involved and the access provided by each platform.
How long does a website or app project take?
Timing depends on scope, integrations, content readiness and review cycles. We define the deliverables, milestones and expected timeline after discovery rather than applying one timeline to every project.
How does the website and app development process work?
We begin with discovery and a written scope, timeline, price and scope-based deposit. Once the deposit is received, we plan the project, allocate resources and collect your content, company information, logo, images and preferences. We then custom-design and develop the solution collaboratively, complete agreed revisions, obtain your approval and collect the remaining balance. The final stage is launch, production checking, handover and training, followed by hosting and maintenance where selected.

Medical Equipment & Consumables

Which medical equipment can you help source?
Our enquiries can include autoclaves, sterilisation equipment, stethoscopes, diagnostic instruments, defibrillators, emergency equipment, patient monitors and exercise-monitoring equipment. Availability and specifications are confirmed for each request.
Which medical consumables do you provide?
We can assist with medical gloves, face masks, personal protective equipment, disinfectants, cleaning solutions, medical wipes and related day-to-day healthcare consumables, subject to availability and the required specifications.
Can you help us select the correct product?
We can help clarify requirements, compare suitable options and coordinate with suppliers. Final product selection should reflect the intended clinical environment, applicable standards, manufacturer instructions and the organisation’s own procurement process.
Do you accept bulk or recurring supply enquiries?
Yes. Send the product description, specification, quantity, delivery location and required date to info@custonexus.com. We will confirm whether the requirement can be supported and provide the appropriate next steps.
Do you service, calibrate or repair medical equipment?
Yes. We consider servicing, preventive maintenance, calibration and repair enquiries for various medical devices. Please provide the equipment type, manufacturer, model, serial number, condition, known fault and location. We confirm capability, parts availability and any applicable safety or compliance requirements before accepting the work.
How does an equipment supply, service or repair request work?
We collect the equipment or product details, assess suitability and feasibility, then issue a written quotation. A deposit may be required to secure stock, order parts, book specialists or activate the work. We complete the approved procurement or technical service, perform the relevant quality review, collect the remaining balance according to the quotation, and coordinate delivery or handover with available documentation and guidance.

Professional Services

Can you support a project from strategy through implementation?
Yes. We can support discovery, planning, solution design, vendor coordination, implementation, testing, training, launch and ongoing optimisation. We can also provide one focused part of the journey when your internal team owns the rest.
Do you replace an internal technology team?
Not necessarily. We commonly work alongside internal technology, clinical, operational and leadership teams. Our role may be advisory, delivery-focused or supportive depending on the capability and capacity already available.
Can we contract a freelance technician when we have no technical team or are short-staffed?
Yes. Subject to capability and availability, CustoNexus can provide on-demand technical capacity for clearly defined work at an agreed hourly rate. We first confirm the technical discipline, tasks, location, working hours, access, tools, safety responsibilities, supervision and reporting requirements.
Can a healthcare facility contract CustoNexus for monthly technical support?
Yes. Healthcare facilities can request a recurring monthly arrangement for agreed equipment, operational or technology tasks. The proposal will define included hours, site attendance, response expectations, reporting, exclusions, escalation procedures and any additional work charged separately.
How do you approach privacy and security?
Security and responsible information handling are considered throughout discovery, design and delivery. Applicable requirements, access controls and responsibilities are confirmed for each client environment and reflected in the agreed scope.
How do you measure whether an engagement succeeded?
We agree on useful outcomes at the beginning. Measures may include reduced process friction, better user adoption, improved reliability, stronger information flow, clearer governance or defined operational improvements.
Do you accept work outside the healthcare sector?
Yes, as selected side projects. Healthcare remains our main focus, but we may assist other customers with websites, applications, consultations, project management, electrical appliances and electronic devices. Every request is assessed individually for feasibility, safety, scope, parts availability and fit before it is accepted.
How are professional services and side projects delivered?
We begin by defining the challenge and assessing feasibility. We then provide the scope, deliverables, schedule, price and any required deposit or first milestone payment. During delivery we communicate progress and document material changes. The work is reviewed against agreed acceptance criteria, the outstanding balance is settled, and we complete the handover with any recommended follow-up support.

Strategic Partnerships

Can technology providers partner with CustoNexus?
Yes. We welcome technology partnerships that address genuine healthcare needs and align with our standards for integrity, quality and people-first service. Send an overview of your solution, capabilities and proposed collaboration.
Can medical suppliers or distributors work with you?
Yes. We are open to supplier and distribution relationships involving suitable medical equipment and consumables. Proposals should include the product range, relevant specifications, supply capability and intended market arrangement.
Do you support pilot projects or proofs of concept?
Potentially. We assess the healthcare need, expected value, delivery feasibility, responsibilities and risk before deciding whether a pilot or proof of concept is the right approach.
Do you offer customised or combined engagements?
Yes. A requirement may combine technology, equipment sourcing, professional expertise and partner capabilities. We structure the engagement around the actual need rather than forcing every client into a fixed package.
How does a strategic partnership progress?
We move from an initial opportunity discussion through alignment assessment, due diligence and a documented commercial framework. Approved opportunities may proceed to a paid planning stage, pilot or proof of concept. The parties then evaluate results and decide whether to conclude, refine or scale the relationship under clear governance, responsibilities and commercial terms.

Still have a question?

Speak with us directly on 072 270 1087 or email info@custonexus.com. We will help you identify the right service or next step.

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